Thank you for shopping at pearlcatcup.com (hereinafter referred to as “we,” “our,” or “website”). Please read this policy carefully. This is the Refund and Returns Policy for purchases of Ceramic Cup, Goblet, and Tea Cup Set.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Address: 1666 E 46th St, Brooklyn, NY 11234
Phone: +1 5854888933
Email: mariquebaptiste@pearlcatcup.com
Exceptions
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Exchanges
We do not offer exchanges. If you need a different item, please return your original item for a refund and place a new order.
Damaged Items
If you receive a damaged item, please contact us immediately at the contact information provided above. We will work with you to resolve the issue.